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If you are experiencing issues with the device installation on Windows, usually indicated by a warning icon over a USB drive symbol in the system tray on the lower-right next to the clock, you can try the steps below to resolve the issue.
1. Reinstall All Related Devices
Insert your device into the computer.
Open Control Panel.
Click View devices and printers under the Hardware and Sound category.
If you have a YubiKey, right-click on the YubiKey device, and select Remove device. Click Yes when prompted.
If you have a Security Key, right-click on the Security Key by Yubico device and select Remove device. Click Yes when prompted.
Remove and reinsert your device to the computer to trigger the device installation.
2. Update the Drivers
In a web browser, navigate to your computer manufacturer’s driver downloads page.
Locate the drivers for the model of computer you have.
Download the latest drivers from the BIOS/UEFI, Chipset, and USB sections.
Install the downloaded drivers.
Reboot your computer to ensure the new drivers are loaded.
3. Repair or Reinstall Windows
If sections one and two did not resolve your issue, this may indicate an issue with your Windows installation. You can use the steps below to attempt to repair the installation.
Repair Windows
First, use the System File Consistency (SFC) check utility to verify the integrity of core Windows files.
Open Command Prompt as Administrator.
Run: sfc /scannow
Follow any prompts for resolving the issues that it finds.
On Windows 8.1 or newer, you can use the DISM utility to further inspect the system for issues and attempt to repair them.
Open Command Prompt as Administrator.
Run: DISM /Online /Cleanup-Image /ScanHealth
If the scan finds any issues, then run: DISM /Online /Cleanup-Image /RestoreHealth
Note: The DISM commands can take upwards of 10 minutes to complete, and may appear stuck. Give them time and let them finish.
Reinstall Windows
Consult your computer’s manual or your computer manufacturer's website for instructions on reinstalling Windows. Be sure you backup your data before reinstalling, as it may be wiped during the process.