Is my Yubico product covered by Warranty?


Warranty Policy in detail:

(a) Warranty. Yubico warrants that the Hardware will be free from defects in material and workmanship for a period of one year from the date of delivery to the original purchaser who has purchased Hardware from Yubico or its authorized resellers (the “Warranty Period”) (such warranty being the “Limited Warranty”). If a defect in material or workmanship arises within the Hardware during the Warranty Period and the Hardware is returned to Yubico within the Warranty Period, Yubico will, at its sole option and subject to applicable laws: (a) repair or replace any defective Hardware with a new or refurbished product; or (b) refund the original purchase price of the Hardware. The Warranty Period for any repaired or replacement Hardware will persist for the longer of the remainder of the original one-year Warranty Period or 90 days from the date the repaired or replacement product is shipped to the user. This Section 5(a) sets forth Yubico’s sole obligation and your sole remedy for any breach of this Limited Warranty.

 

(b) Exclusions. The Limited Warranty extends only to the original purchaser of the Hardware and is non-transferrable. This warranty does NOT apply to Hardware that: (a) is altered or modified, other than by Yubico; (b) is not maintained in a normal and customary fashion or is operated outside of Yubico’s recommended guidelines; (c) has been subjected to abnormal physical or electrical stress, misuse, negligence or accident; (d) has had its original serial number altered or removed, other than as a result of normal wear and tear; or (e) Yubico has provided free of charge.

 

(c) Warranty Disclaimer. EXCEPT FOR THE LIMITED WARRANTY EXPRESSLY STATED IN SECTION 5 (A) ABOVE AND TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCTS ARE PROVIDED “AS IS”. YUBICO AND ITS SUPPLIERS MAKE NO OTHER WARRANTIES AND EXPRESSLY DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. Yubico does not warrant that (a) the products will meet your requirements, (b) use thereof shall be uninterrupted or error-free, (c) the products or any equipment, system or network on which the Products are used will be free of vulnerability to intrusion or attack, or (d) or that all programming errors can be found in order to be corrected. You are solely responsible for the data, software and other content carried on your equipment, system or network on which the Products are used and for backing-up your data, software and other content. You agree that your purchases are not contingent on the delivery of any future functionality or features (including future availability of Products or any new releases), or dependent on any oral or written public comments made by Yubico regarding future functionality or features.

 

 

How do I start my Warranty claim process?

Please contact the Yubico Customer Support team to start your warranty claim. We will ultimately require an invoice from your purchase, as well as your confirmed shipping address. 

 

 

What if my YubiKey was purchased through a third party seller? 

Items purchased from third party sellers such as Amazon, NewEgg, and partner websites are subject to their own policies. Please refer to your original point of purchase for detailed information on the warranty process.